Home / Support
How can we help?
Find an answer below, or write to us. A real person reads every message.
Help topics
Your first conversation
Microphone permission, your profile, and how to begin.
Credits & billing
How credit packs work, charges you see, and refunds.
Restore purchases
Moving to a new phone, or reinstalling Sakha.
Voice & memory
How Sakha listens, and what it remembers between conversations.
Privacy
What we collect, why, and how long we keep it.
Delete your account
Permanently remove your account and conversations.
Write to us
For help with the app, your account or a purchase, email support@snello.co.
For anything else, reach us at communications@snello.co. We would love to hear from you.
Delete your account
- Open Sakha and go to Settings.
- Choose Account, then Delete Account.
- Confirm when prompted.
Cannot open the app? Email support@snello.co from the address on your account, with the subject “Delete My Account”.
What gets deleted, and what we keep →Support cannot help in an emergency. If you or someone else is in danger, call your local emergency number. In the US, call or text 988 to reach the Suicide & Crisis Lifeline.
Wellbeing & safety →