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Delete your account

Updated at 2026-08-02

In short

  1. In the app: Settings → Account → Delete Account, then confirm.
  2. No app? Email support@snello.co from your account's address with the subject Delete My Account.

This page explains how to request deletion of your Dharma AI account and the data associated with it. Dharma AI is operated by Snello Technologies Private Limited (Pavvatta House, Edappal, Kerala, India 679576). This page should be read alongside our Privacy Policy.

How to delete your account from within the app

If you have Dharma AI installed, you can delete your account directly in the app:

  1. Open Dharma AI and sign in with your Google or Apple account.
  2. Tap Settings.
  3. Tap Account.
  4. Tap Delete Account.
  5. Confirm when prompted.

Your account is deactivated immediately on confirmation, and the associated data is removed from our active systems as described below.

How to delete your account if you have uninstalled the app

If you no longer have Dharma AI installed, you can request deletion by email instead. Send an email to support@snello.co from the email address linked to your Dharma AI account, using the subject line Delete My Account.

We will verify that the request comes from the account holder and complete the deletion within 30 days of verification. We may contact you at that address if we need additional information to confirm your identity before proceeding.

What data is deleted

When your account is deleted, the following data is removed:

  • Profile information — the name, email address and profile photo received from Google Sign-In or Sign in with Apple
  • Chat and conversation history — all conversations you have had with Dharma AI
  • App preferences and settings — including saved preferences and personalisation data
  • Subscription status associated with your account

What data is retained, and for how long

Some data is retained after deletion where we are required to keep it or where it can no longer be linked to you:

  • Purchase and transaction records are retained as required by applicable tax and accounting law in India. These records consist of a transaction identifier, amount and date, and are not linked to your profile once your account is deleted.
  • Anonymised, aggregated usage analytics may be retained indefinitely. This data cannot be used to identify you.
  • Backup copies held for disaster recovery are purged on our standard backup rotation, and in no case retained longer than 60 days after deletion.

As noted in our Privacy Policy, it is not technologically possible to remove every record from every system instantly. All personal data held in databases we actively use and in other readily searchable media is deleted promptly, and residual copies are removed within the periods stated above.

Before you delete your account

  • Deletion is permanent. Your account, conversation history and settings cannot be restored once deleted.
  • Cancel your subscription separately. Deleting your Dharma AI account does not cancel an active subscription. Cancel it in the Google Play Store or in your Apple ID subscription settings.
  • Your Google or Apple account is not affected. Deleting your Dharma AI account removes only the data that Dharma AI holds. Your sign-in provider account remains unchanged.

Contact Us

Don’t hesitate to contact us if you have any questions about account deletion or your data.